Texas Health EpicCare Link is a web-based application that facilitates secure, real-time access to your patient's demographic and clinical information documented during an encounter at a Texas Health hospital.
EpicCare Link Requirements
- Each site must designate a primary and secondary Security Administrator whose responsibilities include requesting new access, auditing users as terminations happen, maintaining active account status, completing quarterly site verifications as prompted, and reporting role changes to ensure appropriate access.
- The primary and secondary Security Administrators must request access to EpicCare Link prior to additional user request being submitted or processed.
- The Security Administrators will be responsible for registering new users. New user request not received from the Security Administrator will require re-registration to ensure appropriate approval.
New Site Registration: Register Security Administrators
- For sites new to Texas Health's EpicCare Link, click here to access the New Account Request page.
- Select "Request a New Site" and enter the Site Information.
- Select the appropriate Security Admin for your site.
- Fill out the required information, check the Site Security Admin box and click Accept.
- Click Add to register the secondary Security Admin for your site.
- Select the appropriate Security Admin for your site.
- Fill out the required information and check the Site Security Admin box and click Accept.
- Click Verification. Complete and click Submit Request.
Once the Security Administrator(s) request have been received, the EpicCare Link Registration team will email additional information including the Data Sharing Services Agreement (DSSA) and other appropriate required forms to process the registration. Return the signed DSSA and other appropriate forms to the EpicCare Link team.
Once submitted please allow up to 7 business days for your username and password to be sent in separate Welcome Emails.
Complete Training
All users will be set up with a training account prior to obtaining full access.- Click here and log in.
- Sign up for a training session or complete self-guided training. For self-guided training, thoroughly review the required role specific training and then follow instructions for submitting proof of training completion.
- After submitting the Training Complete form, please allow 1-2 business days for full access to be granted
Security Administrators: Requesting Access for Additional Users
- Click here and login.
- Select Admin and Account Request.
- Click the "Request new account" button.
- Select the appropriate user role for the account requested and complete registration.
Once submitted please allow up to 3-5 business days for the new user's username and password to be sent. Training information will also be sent.
Help
If you need help registering, email thepiccarelink@texashealth.org
For any additional support including password reset on an existing account call the Texas Health service desk - (682) 236-4357
Frequently Asked Questions
What does EpicCare Link cost?
EpicCare Link is free. There are no initial costs or monthly charges.
Why do I need to specify a Security Administrator and what will be required?
The Privacy and Compliance agreements that will be obtained require EpicCare Link sites to maintain two active Security Administrators. This role requires elevated responsibilities such as maintaining all user accounts via Site Verification, deactivation of user accounts that are no longer active, and submitting requests to activate new user accounts.
Is training required to use EpicCare Link?
Once access is established, users will receive detailed information to complete training. Users may complete self-guided training or schedule training with an EpicCare Link trainer. Upon completion, users will follow the instructions for submitting proof of training completion.
Will physician office staff be able to access EpicCare Link?
Yes, once security administrators have been established, office staff may register for access.
What are the hardware and software requirements?
A computer with Internet access and web browser software is all that is required to access EpicCare Link. Microsoft Edge and Google Chrome are the preferred browsers.
Is Multi-Factor Authentication required?
Yes, users will be required to set up multi-factor authentication when they login for the first time. Users will be required to set up authentication by downloading Microsoft Authenticator or via text.
What type of information is available in EpicCare Link?
EpicCare Link provides appropriate access to the electronic health record and is determined by user roles. User Roles are defined by Texas Health based on your specific job responsibilities and are approved by privacy and compliance.
Beyond access to the patient's chart, what additional functionality exists in EpicCare Link?
Post-Acute staff can receive referrals electronically, accept or decline the referrals and securely communicate with Care Transition Managers. Surgeon's office staff can find OR time, send electronic case entry with OR hold time requested, track scheduled cases, release block times, and communicate securely with hospital schedulers.
Will there be on-going support?
Yes, telephone support is available 24-hours a day, seven days a week via the Texas Health service desk at 682-236-4357.