Texas Health EpicCare Link is a web-based application that facilitates secure access to clinical and demographic patient information documented during the patient's encounter at a Texas Health hospital.
EpicCare Link Requirements
- Each site must designate a primary and secondary Security Administrator whose responsibilities include requesting new access, auditing users as terminations happen, maintaining active account status, completing quarterly site verifications as prompted, and reporting role changes to ensure appropriate access.
- The primary and secondary Security Administrators must request access to EpicCare Link prior to additional user request being submitted or processed.
- The Security Administrators will be responsible for registering new users. New user request not received from the Security Administrator will require re-registration to ensure appropriate approval.
New Site Registration: Register Security Administrators
- For sites new to Texas Health's EpicCare Link, click here to access the New Account Request page.
- Select the appropriate Security Admin for your site.
- Fill out the required information and check the
Site Security Admin box. - Click Submit Request.
Once the Security Administrator(s) request have been received, the EpicCare Link Registration team will email additional information including the Data Sharing Services Agreement (DSSA) and other appropriate required forms to process the registration. Return the signed DSSA and other appropriate forms to the EpicCare Link team.
Once submitted please allow up to 10 business days for your username and password to be sent in separate Welcome Emails.
Complete Training
All users will be set up with a training account prior to obtaining full access.- Click here and login.
- Thoroughly review the required role specific training and then follow instructions for submitting proof of training completion.
- After submitting the Training Complete Email please allow 1-2 business days for full access to be granted
Security Administrators: Requesting Access for Additional Users
- Click here and login.
- Select Admin and Account Request.
- Click the "Request new account" button.
- Select the appropriate user role for the account requested and complete registration.
Once submitted please allow up to 10 business days for the new user's username and password to be sent. Training information will also be sent.
Help
If you need help registering, email thepiccarelink@texashealth.org
For any additional support including password reset on an existing account call the Texas Health service desk - (682) 236-4357
Frequently Asked Questions
What does EpicCare Link cost?
EpicCare Link is free. There are no initial costs or monthly charges.
Why do I need to specify a Security Administrator and what will be required?
EpicCare Link sites are required to maintain two active Security Administrators per the Privacy and Compliance agreements that will be obtained. This role requires elevated responsibilities such as maintaining all user accounts via Site Verification, deactivation of user accounts that are no longer active, and submitting requests to activate new user accounts.
Is training required to use EpicCare Link?
Once access is established, users will be required to login and review role specific training documents. Upon completions, users will follow the instructions for submitting proof of training completion.
Will physician office staff be able to access EpicCare Link?
Yes, once security administrators have been established, office staff may register for access. Office Staff may be limited to two users if your provider is not credentialed at THR.
What are the hardware and software requirements?
A computer with Internet access and web browser software is all that is required to access EpicCare Link. Microsoft Edge and Google Chrome are the preferred browsers. Users will also be required to download Microsoft Authenticator to use the Multi-Factor Authentication when logging in.
What type of information is available in EpicCare Link?
EpicCare Link provides appropriate access to the electronic health record and is determined by user roles. User Roles are defined by Texas Health based on your specific job responsibilities and are approved by privacy and compliance. The information available is based on the user’s role.
Will there be on-going support?
Yes, telephone support is available 24-hours a day, seven days a week via the Texas Health service desk at 682-236-4357.